Welcome to Fixmybag.com

The trading name of K2 Global Limited who are the authorised repair centre for most major luggage brands. You can book a collection to have your bag assessed for repair, follow up a repair you've already sent to us or check the terms of the warranty for the manufacturer of your bag.

Please read the following and remember:

• PACK / WRAP THE ITEM SECURELY

• THERE ARE NO TRANSPORT REFUNDS FOR FAILED COLLECTIONS WHERE FAULT LIES OUTSIDE OF THE TRANSPORT AGENT OR K2

• DO NOT PACK ITEMS WITHIN ITEMS

• PLEASE NOTE OUR LIMITS OF LIABILITIES

• SERVICES TO NORTHERN IRELAND ARE CURRENTLY SUSPENDED DUE TO PROHIBITIVE COSTS

For collections by our logistics partner DPD, we require the supply of correct and full contact details to minimise the risk of a failed collection / delivery. Where a collection has failed due to the Fixmybag customer being unavailable, the item for collection being unavailable, insufficient packaging, etc. K2 Global Limited will be unable to provide a refund of the collection charge.

DO NOT proceed with the booking if you are unsure you will be available for collection, or, cannot provide a basic level of packaging for your item. It is essential that all bags are packaged or wrapped before shipping. Our courier will not be able to provide packing materials. Shipping labels become detached from luggage in transit if attached directly to the fabric on the bag

LOGISTICS UPDATE October 2023 - Fixmybag services are now entirely operating with DPD. 

GENERAL TIMESCALES October 2023 - Please note the repair facility operates behind by approximately 8-10  working days however we are still looking to maintain a turnaround time of 28 days for the majority of the repairs, subject to parts availability. If your repair is urgent and requires completion within 2 weeks, you will need to physically bring the item to our facility for repair. 

LIMITS OF LIABILITY - June 2023 - Please note, our limits of liability for collections and deliveries are capped at a MAXIMUM value of £120 only which is covered in our Terms and Conditions. By booking a collection, you are agreeing to these limits of liability. If this is not the case, DO NOT book a collection, but arrange your own transportation to the repair centre.

MULTIPLE ITEMS - July 2023 - Always remember, every Fixmybag job is for ONE ITEM, if you have multiple items to send in you need one job per item, please don't just book one then send them all, we can only track PER ITEM, Liability is just for a single item too !